Refund policy
30-Night Money-Back Guarantee
We want you to love your NeoTelle Spectra. Use it nightly for up to 30 nights from the date of delivery — if you're not happy with what you see in the mirror, email us at NeoTelle.Support@gmail.com within 30 days of delivery and we'll issue a full refund of your purchase price.
How to request a refund
- Email NeoTelle.Support@gmail.com with your order number and the reason for your return.
- We'll respond within 1-2 business days with return instructions.
- Once we confirm your request, refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.
Condition of returns
Items should be returned in the original packaging with all included accessories (mask, neck plate, remote, adapter, strap) where possible. If any part is missing, we may deduct a reasonable amount from your refund to cover the missing item.
Damaged or defective items
If your order arrives damaged or with a manufacturing defect, contact us at NeoTelle.Support@gmail.com with photos of the issue within 30 days of delivery and we will send a replacement or issue a full refund at no cost to you, including return shipping if applicable.
Shipping costs
Original shipping charges (if any were applied) are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Order cancellations
If you need to cancel an order, contact us at NeoTelle.Support@gmail.com as soon as possible. We can typically cancel orders that have not yet shipped; once an order has shipped, our standard 30-night guarantee applies instead.
Contact us
For any refund or return questions, email NeoTelle.Support@gmail.com.