Shipping policy
Processing Time
Orders are processed within 1-3 business days of purchase.
Delivery Time
Delivery typically takes 2-3.5 weeks from the date of purchase within the United States. You'll receive a tracking number by email as soon as your order ships, so you can follow its progress the whole way.
Shipping Cost
Free standard shipping on all US orders. Optional expedited shipping is available at checkout for an additional fee.
International Shipping
We currently ship internationally to select countries; rates are calculated at checkout based on destination and are the responsibility of the customer, including any applicable customs duties or import taxes.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received tracking information within 3 business days of placing your order, contact us at NeoTelle.Support@gmail.com.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, email NeoTelle.Support@gmail.com with your order number and we'll help track it down or arrange a replacement.
Questions
For any shipping questions, contact NeoTelle.Support@gmail.com.